Scale-IT Business Policies

Scale-IT is committed to providing you with the best possible products promptly and with a minimum of hassle.

30 Day Money Back Guarantee
Returning an Item
Exchanging an Item
Damaged or Defective Items
Shipping Refunds
Credit
Product Warranties
Repairs
Changing or Canceling Your Order
Cancellations
Legal Details

30 Day Money Back Guarantee

We at Scale-IT are confident that our products will meet or exceed your expectations, but we fully understand that this is not always possible and, subject to this return policy, we will gladly accept returns or exchanges.

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Returning an Item

You have 30 days from the date of shipment to initiate the return or exchange of an item. After 30 days all sales are final and all items are subject to the terms and conditions of the manufacturer's warranty. In most cases you will need to contact the manufacturer directly for warranty service or support.

To qualify for a return:

• You must contact Scale-IT customer service either by phone or email to obtain a Return Merchandise Authorization (RMA) number before returning an item. Return shipments without a valid RMA number clearly posted on the outside of the shipping box will not be accepted.
  
  
• All items must be returned in new, unused, sellable condition, in the same condition as they were sent, in the original manufacturer's packaging (including the box the item was shipped in or a comparable shipping box), with all paperwork, parts and accessories to insure full credit.
  
  
• Returned items that are soiled, damaged or missing parts are not eligible for a refund. We are not obligated to accept returns if the item is not in the same condition as it was sent.
  
  
• Some electrical and electronic items may require some guided testing on the consumer's end before a RMA can be issued.
  
  
• Some items are not returnable due to health code laws. Any such items will be so noted on the item's information page.
  
  
• Custom and special orders are not returnable.

All items properly returned under this policy are eligible for a full refund of the purchase price, minus the shipping*, handling, gift wrap, or other charges. Items returned but not in compliance with this return policy may be returned to you at your expense.

In some special cases a RMA may be issued on an item that does not fully meet the return policy criteria. In this event we reserve the right to issue a partial refund to cover administrative costs associated with that return.

Here are the basic steps to return an item:

• To obtain a RMA number email us or call customer service at 877.675.6537. Once you have your RMA number, please write the RMA number clearly on the outside of the shipping box. Items received without a valid RMA number will be rejected.
  
  
• Pack the item securely in the original package (including the box the item was shipped in or a comparable box).
  
  
• Enclose a copy of the original invoice with the item. Be sure to keep the original invoice for your records. If you cannot send a copy of your invoice, please include your order number, billing name, and address with the item.
  
  
• All products must be returned in new, unused, sellable condition, in original manufacturer's packaging, with all paperwork, parts and accessories to insure full credit.
  
  
• We recommend using a shipping method that provides package tracking, so you can check the status of your return. All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
  
• Send the return package to:
  

  ITI Web Stores / Scale-IT
  Returns Department
  10906 N.E. 39th Street, Suite A-4
  Vancouver, WA 98682
  
  877.675.6537

  Please note: If there is extensive damage to an item upon delivery, immediately email us or call us at 877.675.6537 for instructions.

• Refunds are normally issued within 30 days of our receipt of complete, authorized returns. Credit will be issued in the same form as the original payment (i.e. credit card credit for items paid for by credit card or a refund check for items paid for by check, etc.). You will be refunded the shipping cost if the return is a result of a manufacturer error, shipping damage or a shipping error on our part.

* Scale-IT will deduct the actual shipping and handling costs from any return that originally received Free Shipping.

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Exchanging an Item

You have 30 days from the date of shipment to exchange an item.

To exchange an item quickly, place an order for the new item by phone or the website and follow the above Return process on the item you wish to return.

You can also exchange an item through the above Returns process, but specify with the return what item you wish to exchange it for. Any price differences of the exchanged item(s) will be charged or credited to the original method of payment.

All items that you are returning for exchange are subject to the same criteria as the above Return Policy.

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Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately at 877.675.6537. Please supply us with your order number and item number from your original confirmation email. We will also need your email address and phone number. Scale-IT will make every reasonable effort to replace the item in a timely manner.

If there is extensive damage to the exterior carton, refuse the delivery and contact us immediately at 877.675.6537. Please have your order number available when you contact us.

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Shipping Refunds

Scale-IT will honor Shipping vendor shipping refunds due to service failure on the part of the shipping vendor only when the shipping vendor honors their "Money Back Guarantee" for shipments that are delivered beyond the expected delivery date set by the shipping vendor at the time of shipment. The "Free Ground Shipping" option does not qualify for a shipping refund.

Scale-IT will deduct the actual shipping and handling costs from any return that originally received Free Shipping.

The customer is responsible for all shipping and handling charges on refused orders, with the exception of damaged shipments. This includes both the outbound and return shipping and handling charges.

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Credit

You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your returned product.

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Product Warranties

Most of the items that are sold on www.Scale-IT.com come with a manufacturer's warranty. For additional information on the manufacturer's warranty for a specific product, please contact the manufacturer directly.

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Repairs

Please contact the manufacturer of an item directly with any repairs questions.

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Changing or Canceling Your Order

After you have clicked the last "Continue" button and can view your invoice, your order begins to process and you cannot make any online changes to your order. To change or cancel your order prior to shipment, you must email us or call us at 877.675.6537. Please note that most orders process quickly and can enter the shipping process within less than a day. If your order has already entered the shipping process, it cannot be changed or canceled.

The customer is responsible for all shipping charges on refused orders, with the exception of damaged merchandise. This includes both the outbound and return shipping charges.

Orders cancelled or refused after they have shipped will be treated as a return. Transaction fees we incur for orders totaling $500 or more, cancelled after the day they were placed will be deducted from refunds. The following transaction fees apply:

- Visa / MasterCard / Discover / PayPal - 2.5% of total purchase price

- American Express - 4.5% of total purchase price

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Cancellations

Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:

• Item(s) not available.
• Difficulty in processing your payment information.
• Cannot ship to address provided.
• Duplicate order was placed.
• Cancelled due to a customer request.

If your order is cancelled, you will receive a notice regarding your order via email which will explain the reason for the cancellation. You will not be billed for any cancelled items. If you are interested in alternative products, please email us for a recommendation.

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Legal Details

Scale-IT™, Scale-IT.com™ are trademarks of Intelligent Technologies, Inc.

Health-O-Meter® is a registered trademark of Pelstar, LLC.

Seca® is a registered trademark of Seca Corporation

Weight Watchers® is a registered trademark of Weight Watchers, Inc.

Escali® is a registered trademark of Escali Scales, Inc.

Detecto® is a registered trademark of Cardinal Detecto Scales, Inc.

Terraillon® is a registered trademark of Terraillon corporation.

Any and all other trademarks are hereby acknowledged as the property of their respective owners.

All web pages, original graphics, web page designs on this website Copyright © 2008, Intelligent Technologies, Inc. All rights reserved.

Enforcement of Terms, Conditions and Policies

All policies, prices, specifications and other information on this website are subject to change without notice.

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